http://prescriptions.blogs.nytimes.com/2010/10/18/more-trouble-with-tylenol/?ref=business
Summary: McNeil Consumer HealthCare unit of Johnson & Johnson recollected 128,000 bottles of eight-hour caplets of Tylenol. Consumers had complained of the musty odor in the Tylenol and the company now advises people to not use the caplets during the recollection. The company now closed the Fort Washington plant momentarily for an upgrade. The closure will render a six hundred million dollars lost. This is not the first time consumers have complained; consumers had said it caused stomach problems such as vomiting, but it will not cause permanent damage. People looking for a refund or replacement coupon can call - 888-222-6026- or visit http://www.tylenol.com./
Connection(s): This article is connected to Chapter 11 in various ways. The main connection is that Tylenol is a product of a merchandising business owned by McNeil Consumer HealthCare. McNeil takes Tylenol products and sells them for a profit to wholesalers in bulk who then transports it and sells it many different retailers. The retailers then sells them to people like me, the consumers. Another connection related to Chapter 11 is that the company (McNeil) is allowing refunds or replacement coupons for consumers, which is another topic we learned. Since Tylenol is allowing refunds, it assures that they guarantee customer satisfaction. Therefore, this article is clearly related to Chapter 11 because it correlates with merchandising businesses and refund policies.
Reflection(s): Since Tylenol is a widely used North American drug, it can, in many ways, affect people who is a residential of North America. From what I read, people had complained of stomachaches and vomits, and this is not something I would even want to experience. In fact, I had used Tylenol since I was small, and it has never affected me negatively, but always made me feel better afterward. Now, I have some doubt about it, but will still you it regardless until something happens to me, then it would be my turn to complain. Personally, I think that McNeil did the right thing by allowing refunds because if it didn't, then people would be mad and look for alternatives products such as Dimetapp to relieve their pain.
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ReplyDeleteThis article is pretty surprising to me. I myself have also been using Tylenol since I was a young lad. It hasn’t caused me any problem for the many years I have been using it. Could it be that the illness itself and not the medicine that has been causing the vomiting? Still, the thought of taking medicine hoping to get better when it is actually making you sicker is quite scary. Onto the connection, you stated that the company owned by McNeil takes the Tylenol product that they make and sell it to retailers. Would that not make them a manufacturing business? All in all, your post was a very interesting and unique read.
ReplyDeleteI agree with you that I would be sort of scared to use Tylenol now that I know of this. This was a very informative and helpful article. I know that allowing refunds make the customer more at ease. However, is it worth to have lost 600 million dollars for allowing refunds in the point of view of the business? Would the lost drive the company into bankruptcy? I think they chose to do this action because the customers might still continue to buy their products. Which is why they took this chance to regain the customer's trust by allowing the refund even if it meant a big lost in their gross profit.
ReplyDeleteElena Jiang Su
thats my ye bro right there keep up the good work
ReplyDeleteThis article is very informative and I wouldn't have known about this if you hadn't posted it! It's extremely surprising that they didn't find out that 128,000 bottles of Tylenol had some kind of defects before sending them out to the market. I mean it's not just a few thousand, it's more than a hundred thousand! I agree that it's definitely pretty scary if you take medicine and your illness gets worse instead of getting better. I think refunds absolutely had to be given out unless they wanted everyone to stop buying Tylenol in the future because of the possibility of defects and poor customer service. In all, I enjoyed reading your post and I hope you continue posting interesting articles.
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